Arcade Machine FAQ
for International Buyers

Start by sharing the equipment or venue you are planning, your destination country and the expected quantity. EPARK can then review current models and project requirements. Before production, confirm the exact models, specifications, customization, payment-system requirements, quotation scope and destination details in writing.

Share your destination country, target model or venue type, expected quantity or floor plan, voltage and plug requirements, operating payment system, customization needs and target schedule. More complete project information helps EPARK prepare a model-level quotation with the relevant packing and shipping scope.

Confirm the exact model, player capacity, dimensions, power, voltage and plug, payment interface, applicable certificate scope, packing information, warranty terms, spare-parts support and shipping responsibilities. Use the approved written specification and quotation as the reference for the order.

Compare suppliers using written model specifications, real factory and project evidence, a clear order-level quality process, export packing information, shipping coordination and documented after-sales arrangements. Certificates should be checked against the selected product, model, standard and destination instead of treated as universal coverage.

Begin with the venue type, usable floor area, target visitors and operating method. Then compare the category, cabinet footprint, player capacity, payment workflow, service access and surrounding equipment mix. EPARK confirms current model options after reviewing the project requirements.

Confirm the selected model, cabinet dimensions, player capacity, controls, screen or game configuration, power, voltage, plug, payment interface, available documentation, packing data and service requirements. Exact specifications vary by model and should be recorded in the approved parameter sheet or quotation.

Supported models may allow cabinet colors, artwork, logo placement, lighting or payment-system configuration. Available options depend on the selected model and order requirements, and the final customization scope is confirmed in the written quotation before production.

Provide the destination country and the voltage, frequency and plug standard required at the venue. The final electrical configuration must be checked against the selected machine and local site requirements before production.

Layout and zoning guidance can be prepared from verified usable dimensions, entrances, columns, circulation routes, fixed services, selected equipment and operating requirements. The planning scope follows the information and project requirements confirmed with EPARK.

Share the destination country, usable floor plan, ceiling height where relevant, entrances, columns, fixed services, circulation constraints, target visitors, preferred equipment categories, operating payment method, budget range and target opening date.

The equipment mix is reviewed around the visitor profile, usable venue area, activity zones, payment and prize workflow, circulation, maintenance access and current available models. A proposal should follow the requirements of the individual venue rather than a generic machine count.

EPARK follows the approved order through material preparation, cabinet processing, electronic assembly, software setup, functional and performance inspection, appearance confirmation, cleaning, reinforcement and packing. The applicable checks follow the selected machine and confirmed configuration.

Yes. Confirmed production information states that machines undergo functional testing and quality inspection before packing and delivery preparation. The required checks and test duration vary by machine type and configuration.

Yes. Different machines use different controls, software, electrical components, moving parts and payment configurations. The inspection scope therefore follows the selected model, approved options and destination requirements.

The verified archive includes CE EMC and CE LVD documents for the stated racing, shooting and sport game machine model series, a RoHS document for game machines that refers to its model annex, and an SGS supplier assessment. Availability must be confirmed for the selected product and destination market.

Yes. Pre-shipment photos or testing videos can be provided for confirmed orders. The available record format follows the selected machine and order arrangement.

Real EPARK materials show protective wrapping, external wooden frames, wooden crates and container loading. The final packing method is selected according to the machine type, dimensions and shipping requirements rather than applied as one universal method.

EPARK coordinates export packing and global shipping arrangements for confirmed orders. The destination, agreed trade term, responsibilities and required service scope must be confirmed in the quotation before dispatch.

Provide the destination port or delivery address and the shipping service scope you need. Package dimensions and gross weight depend on the selected equipment, so the final logistics information is confirmed after the model and packing method are defined.

EPARK provides a two-year warranty. The applicable coverage and service arrangement follow the confirmed order and service terms; this should not be interpreted as a universal free-replacement or response-time commitment.

Yes. After-sales assistance is available through offline, online or remote support channels, and spare-parts coordination is available. The applicable arrangement follows the selected machine, confirmed order and service terms.

Many commercial arcade machines can be configured for coin operation. Coin acceptor compatibility and the required operating setup vary by model and should be confirmed in the quotation.

Card-reader integration is available on compatible models. EPARK checks the required interface against the selected equipment and venue payment workflow before the configuration is confirmed.

Ticket or redemption interfaces are available on selected compatible machines. The required workflow and connection must be reviewed for the chosen equipment and documented at order level.